For Richard, the key to success lies in honest communication. It’s all about building authentic, meaningful relationships that allow for clarity - that’s how he turns renovation dreams into reality. 

Richard carries 13 years of sales experience working for Harvey Norman. Starting out as a sales representative, it wasn’t long before he rose to the level of proprietorship - a true testament of his dedication to his work and his clients. With a history focused on sales, he understands the importance of excellent customer service - it’s the difference between wonderful results and none at all. 

Now, Richard is excited to utilise his skillset with Refresh’s 5-step process. Using this system to provide comprehensive project management, Richard strives to deliver friendly yet professional renovation experiences time and time again. 

“It is my goal to provide excellent customer service, great advice, and professional project delivery” - Richard Marshall.

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