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It was clearly a case of ‘meant to be’ when Hayley Hartigan became the new Refresh branch owner for Southland, with the support of her husband Mathew, in mid-2018,
Not only do they bring the perfect skillsets to the role – Hayley is a customer service superstar with a background in retail and hospitality; while Mathew comes from a retail management background. But more importantly, they have the first-hand experience of being a customer on the other side.
Several years ago, the couple engaged a group-build company to build their first home. They were living out of town at the time, and not everything went as smoothly as they’d expected. A lack of communication from the building company resulted in some unexpected extra costs, along with unnecessary stress.
“After going through that experience ourselves – plus our own knowledge of what makes great customer service – has made us pretty clear on what home-owners are looking for in a building partner.”
When they were looking at renovating their second home, the couple came across Refresh and thought they sounded the perfect company to partner with. Discovering there was no branch for Refresh in Southland, they jumped at the chance to start their own business.
Hayley is born and bred in Invercargill and is primarily responsible for running the business, supported by Mathew. The couple has a young son, Oliver.
Their new Southland Refresh franchise area covers a large territory – from north of Gore, up to Milford Sound.
“We've been busy building our local network of quality builders and sub-contractors,” says Hayley.
“There’s certainly a lot of talent down South; so we’ll have some of the best teams in the country!”
Refresh Renovations is a Kiwi success story that’s grown into one of the world’s largest specialist renovation companies – completing thousands of projects for satisfied customers throughout New Zealand, Australia and the UK.
It’s a formula that fits well with Hayley’s own background as a customer service superstar.
“I love getting results for people. It’s about always putting the customer first…and solving any problems on their behalf, to make it stress-free experience for them.”
That fits well with the ethos of Refresh, which is all about providing home-owners with great communication, streamlined project management, and certainty around cost and timeframes at every stage.
“Having those processes place takes the stress out of renovating. The home-owner has peace of mind, knowing that everything is being taken care of and there’ll be no surprises to worry about. Other than the very nice surprise of seeing their home transformed..!”
While their own home renovation is on hold for now, Hayley and Mathew will get their ‘renovation fix’ by bringing the same satisfaction to their customers. They have a particular interest in renovating older homes.
“There are a lot of stunning older homes in Southland,” adds Mathew.
“A quality renovation can breathe new life into these homes, and make them more liveable for many years to come, while still retaining that special character.”
So whether you’re already enjoying the hospitable Southland lifestyle – or you’re looking to relocate there – Refresh Renovations is ready to help you create your ultimate home.
If you would like to discuss home renovation options for your next renovation project, please use the enquiry form on this page to provide us with your contact details. We will get in touch with you at a time that suits you to discuss your project. If you would like to provide us with more information about your project, we have a more comprehensive enquiry form on our "Get in touch" page too.