Since its launch in 2010, Refresh has quickly developed into the global leader in home renovations. It’s not hard to understand why - our processes and systems have been designed to make it easy for homeowners to have an affordable and low-stress renovation experience.
Refresh grew out of a desire to provide homeowners with a practical solution to their renovation woes. Before Refresh existed, the typical renovation experience included disorganised schedules, blown budgets and homeowners all but pulling their hair out from the stress of trying to manage it all on their own.
Refresh’s process supports renovation specialists around the world in providing homeowners with bespoke home renovations. These locally owned and operated specialists can take care of every stage of your renovation for you. This might include: design, costings, council consents, scheduling, construction and/or decorating. With Refresh, completing renovations on time and on budget isn’t the exception, it’s the expectation.
“We are inspired by the opportunity to make a significant difference to the industry and to improve people's experience with such a major investment.”
- Chris Caiger, Refresh Renovations Co-founder
Refresh’s success so far…
Refresh has a strong reputation in the renovation industry. Not only do Refresh renovations specialists get rave customer reviews, our systems and processes have also been recognised with some pretty impressive awards and honours.
In 2014 we were listed among “Deloitte’s Fast 50” (a list of New Zealand’s fastest growing businesses). Since then, we have been presented with the “Transformational Award” at the TVNZ New Zealand Marketing Awards, a “Platinum” award at the Summit Marketing Effectiveness Awards and the “Best Emerging System Award” at the New Zealand Franchise Awards.
Refresh has quickly expanded from its home base of New Zealand. Homeowners within Australia, the United Kingdom and the United States can now also enjoy the benefits of Refresh’s unique project management process.
In terms of growth, it’s only early days. The brains behind Refresh are working to ensure all areas of home renovations are being expertly managed. They have since launched Zones landscaping and Oncore maintenance and repairs.
Refresh consultants are thoroughly trained in providing customers with professional and expertly-managed renovations, alongside teams of highly-skilled industry professionals. It’s a system which allows Refresh Renovations franchise owners to love their work, and their customers to love their homes.
Why Refresh has been so successful
We have looked at the home renovation sector from every angle, and this has allowed us to address the needs of homeowners, renovation specialists and tradespeople alike. The Refresh model provides homeowners with a safe solution to renovation fears while providing industry professionals with an opportunity to focus on the work they’re good at alongside a supportive and friendly team.
Ask Refresh’s Global CEO Lal Meyer “who benefits from the Refresh process?”, and he’ll tell you it’s a win-win. According to Lal, the Refresh process is driven by an obligation to understand the needs of renovation customers and provide solutions. In doing so, Refresh franchise owners are also presented with a huge opportunity to transform their careers.
“An attractive key aspect, which drew me to Refresh Renovations as a business opportunity, was that it is an opportunity to be able to look after customers and give a better service than the industry otherwise normally provides”
- Mark Morrison, renovation specialist
“Refresh clients do love the process and what we do for them”, adds New Zealand renovation consultant Jim Gleeson. “Many of our clients have done a renovation before and found it a nightmare, so they really understand that value we bring to the process. Others know nothing about the industry and are grateful that we are taking stress away and managing the process.”