Tracy is no stranger to renovations, having carried out several herself. She knows how daunting they can be—not knowing where to start, who to trust, and having concerns about upheaval during the process. The Refresh process immediately appealed to her because of its transparency and well-defined systems designed to alleviate these concerns. 
As a working mother, Tracy knows the importance of having a home that works perfectly for a busy family, but one that is also homely and relaxing. She is particularly interested in layouts and the flow of a home because she believes they are critical to a good working home—you want a space where people can socialise, but also pursue their individual needs. 
Tracy has a keen eye for detail and uses this to ensure work of the highest quality. It also helps her in recommending specific design details that make each renovation unique and Personal to the client.