Refresh Renovations: A Not-So-Little Kiwi Success Story

The founder and director of Refresh Renovations saw the opportunity to help New Zealand homeowners renovate their properties without causing the number one problem so many DIY projects encounter - budget blowouts!

Photo of John Bridge

We all know New Zealanders love their DIY and Jon Bridge is no different. Except he is. The founder and director of Refresh Renovations saw the opportunity to help New Zealand homeowners renovate their properties without causing the number one problem so many DIY projects encounter - budget blowouts!

Today, Jon has grown his multi-brand, renovation company to include 170 franchises that collectively have completed over half a billion dollars of renovation work for Kiwis. The secret behind Jon’s success? Great customer service.

Talking to Mike Hosking on The Mike Hosking Breakfast Show, Jon said the major problem in the renovation market is a lack of customer service and budget blowout. “The New Zealand renovation industry is a $12billion/year industry,” Jon says. “But 30% of money spent on renovations is wasted and 20-30% of projects end in disputes. That’s the equivalent of $4billion wasted because of poor project planning.”

A similar trend is occurring in the US where Refresh Renovations is about to expand. Studies by Harvard University have shown the renovation market is the most fragmented sector of the entire US economy. “There are 650,000 renovation builders in the US but 90% of them have only one to three people working in them. Those businesses don’t have the layers of resources to invest in what makes a project run smoothly - project management and communication.”

That’s exactly what underpins Jon’s trio of brands - Refresh Renovations, Zones Landscaping, and Oncore Maintenance. Expert project management, great customer service, scheduled timelines, and agreed budgets are part of the five-step process that each franchisee follows to deliver renovation projects that exceed customer expectations.

On a mission to change the way the world renovates, this not-so-little Kiwi success story is about to take flight in the US!

Ready to renovate the Refresh way?

To experience the Refresh Renovations way of transforming your home, book a free consultation with your local Renovation Consultant today.

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All Refresh Renovations franchises are independently owned and operated.

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