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I believe my case is a bit different to the others. Since I was remote (Hong Kong), my entire home renovation was done on the other side of the world. Paul was not only the person who helped me to manipulate the renovation work, he was also the designer for my home. When I came up with ideas, he provided his professional knowledge in details for me to judge what could be done and what could not be done. I would say, with a different language and being in another part of the world, it was a seamless work experience when I worked with Paul.
Indeed Nicole (business partner with Paul) was just the correct person to keep in touch with all other renovation details to make the job even more prefect.
Ultimately, I feel very comfortable and happy with the renovation; such as new kitchen, new awesome bathroom, perfect wooden floors and personalised wardrobe and colours that combine throughout made amazing artwork.
Therefore, I would certainly recommend Paul and Nicole for your renovation in terms of their professional knowledge. Reasonable on price and a very responsive partner to help you through a stress free renovation task!
Purchased a lifestyle home on April 2013. House required maintenance, started hiring tradies and found them to be unreliable, slow, and of lower standards (before, during, and after the completion of work). We attended the Palmerston North Home Show in May 2013 and met Wayne Gordon at the Refresh stand.
We explained our situation to him and he listened, came over to the house for an interview and inspection. He noted the problem and helped us with a plan to address the problem. Within a week we had a plan of the job, the cost, who is doing the work and their references.
We are up to stage 4 of the maintenance work and Mr Gordon is still working for us (two continuous years now), still keeping us informed, never letting us down, and still ensuring that we are happy with the work (and we are).
A very nice company to do business with and Wayne was very professional as were the two men that did the work. All three were very pleasant to the house tenant, even when the ducks thought they should help with eating their lunch.
I'd thoroughly recommend Refresh. We had a fantastic experience with Kris and his team. Our project manager (also Kris) was great and kept us updated on everything. The financial updates that Barbara sent every fortnight or so were great to see how the budget was tracking. Our entire project was on time and on budget with no issues at all. The only additional costs were extras we asked for during the project. The tradies were also excellent, very respectful of the fact that we were living in the house while all the renovations were taking place. What we particularly liked was the project management aspect of the job - my husband and I both work full-time - we just didn't have the time or expertise to attempt to try and manage a renovation project like this ourselves.
To date we have had a excellent experience. It has taken a while to get things going due to coordinating things with EQC but once that was done things have progressed nicely. We are having a full house renovation (or just about). Adding approximately 35 sqm with an added ensuite and total kitchen remodel. Our Renovation Specialist has been great going through the full process and keeping me informed of any items which have come up, as they always do on a project of this size. We are hoping that all continues to go well so we can be back in the house by the beginning of May 2015.
Refresh renovations undertook a fairly complicated renovation for us. It involved knocking out some walls and turning four rooms into one large open plan space and updating the kitchen. In the process we also swapped some windows and doors about and also updated the joinery in the area and added a new front door. The reason I initially spoke to Refresh was because of the in-house architect as we needed to know if we could safely remove walls. Kim was wonderful - she was organised and prompt, and we were always kept well informed. When I said I didn't want the space tiled Kim suggested timber flooring and was able to source some recycled rimu from Christchurch, which, thanks to the amazing man Richard (another contact of Kim's) who laid it for us, lives again as the most beautiful floor. The kitchen is lovely and the team at Kitchen Dynamics in Waiuku (whom Refresh contacted to do the kitchen) were great to deal with and nothing was ever a problem. We also had a wedding on site so had a tight time frame but everything was finished on time and we really enjoyed the process of the renovation. It has given us motivation to finish the rest of the house now. We now have a beautiful space to live in and we can't thank the team at Refresh Renovations enough.
Kris and his team did our bathroom renovation and kitchen floor tiling and they were great. Although not the biggest job we were never made to feel as though it was a "side job". Any queries we had were answered, any problems were solved. Kris went out of his way to help make the job easier - even helping on the weekend. They understood our situation of three young kids and one bathroom! All the trades used were great - they were polite, respectful and ensured the place was tidy at the end of the day. We have no hesitation in recommending Kris and the Refresh Renovations team. Thanks!
We had just bought our house and the thought of managing a lot of jobs and continue full time work was daunting. Mike was very helpful and the service was prompt.
We liased with Wayne Gordon from Refresh in relation to an extension on our property. Wayne was the consummate professional; careful, thorough, easy to communicate with and very trustworthy. He talked to us at legnth and got a very clear picture of what we wanted. Due to valuation issues we did not go ahead with the extensIon, but would not hesitate to recommend his services to anyone.
We decided to engage Refresh to do our renovations as we liked the idea that they took care of everything, and that they were experts in renovations rather than new builds. We were not disappointed. The level of organisation and communication was very good. We especially liked the BuilderTrend website they used as it contained up-to-date information on the progress, timelines, budget and schedule of works. It was also a great way to communicate with the project manager, Jade, who was also always available on his mobile for any questions. Kris MacGregor, the franchise owner, was great too. His background as a builder helped to ensure our brief was both doable and cost effective. Kris also put us on to some good suppliers who were able to suggest better products at cheaper prices.
The project ran pretty much to schedule, with any delays mostly due to us adding more requirements as we went along! Paul the lead builder was awesome. He often came up with helpful suggestions, and his attention to detail was impressive. We are very happy with the finished product and are happy to recommend Kris and his team.
Bev Burdett of Refresh Renovations here in Hastings, Hawkes Bay is, in my opinion, a most professional, honest and extremely competent project manager. I had two complete bathrooms re-fitted out to a very high specification. Bev provided the necessary drive and knowledge needed to ensure good craftsmanship and full Council compliance was adhered to at all times. I could not have achieved this without her assistance. The result is that I am delighted with the outcome of my project, and in fact, it has exceeded my expectations.
We were well informed about the whole process and had some very constructive ideas presented to us. The job was done well and finished in good time.
Having just bought our retirement house we have been 'future-proofing' it for when we get old. Refresh co-ordinated the refurbishment of the kitchen and created a 'wet-bathroom' in 2014. Wayne, the Refresh chap, never promised anything that he couldn't deliver. He enabled the whole project to run smoothly, the various tradesmen arrived on site, and departed within the promised time scale, thus giving a sense at all times that we were moving towards our nominated finish time. Wayne even went the extra mile in suggesting and placing our 'old kitchen' on his personal TradeMe web site (I don't have one), thereby reducing our costs.
We have been so happy with Wayne and Refresh that we have them back at the moment (May 2015) undertaking the next phase of our 'refurbishing for our old age' involving external and internal painting and insulation (roof and underfloor). Again we have the careful consultation with the tradesmen arriving on the promised days. Wayne and Refresh make these jobs so easy. He has a comprehensive list of competent tradesmen who are efficient, do a good job, and are economical. We heartily recommend them.
We used Wayne at Refresh to help us renovate our kitchen. We are about to embark on another project and didn’t think twice about calling Wayne again. He was always a pleasure to work with, personable and gave us constant feedback and updates on the project. It also appears that he has selected a group of high-quality contractors who, in their own right, were very pleasant to deal with. Everyone shows up, we believe, because of their connection with Wayne and that getting the job done right was the main thing for all parties. Having Wayne involved removed a lot of stress and uncertainty with the building process as he is thorough and has excellent attention to detail. We wouldn’t consider undertaking any building project like this without his help and assistance.
Refresh was one of three renovation companies we met with to discuss our renovation project. They were the only company that followed up with me after the initial meeting. After a couple more meetings to discuss the scope of the project I felt comfortable I could work with Jim Gleeson, the franchise owner and entered into a contract. The renovation was not small - a completely new kitchen and bathroom, removal of an internal wall, moving a toilet, refitting the laundry, installation of bamboo flooring, painting, carpeting and general repairs were required for the entire house.
Jim was an extremely responsive project manager and was highly visible for the duration of the project. The trades people used were professional and for the most part very efficient. No renovation project goes entirely to plan, but Jim dealt directly with any glitches, keeping me well informed along the way. I made a number of changes as the project progressed - these were accommodated without issue. The project ran close to two weeks over the projected end date, but the team worked hard, putting in some long hours to ensure things were done by Christmas.
You pay more to have a renovation company manage your renovation project. I was aware of that before we started, but it was so worth it to not have to source product, deal with contractors, spend masses of time on things we have no knowledge about or experience with. Using a renovation company may not be for everyone, but based on my experience I would definitely use Refresh and in particular Jim Gleeson again - and will in fact be contacting him for phase 2 of the planned improvements of my most valuable asset.
We asked refresh to come and quote on a small renovation of our kitchen in our 1980s two storey house. We had no idea how Refresh worked at the time so we were flying blind. After being in touch with Refresh national they put us in contact with the local franchise and Wayne Gordon. This process was fast and efficient and Wayne was so friendly and helpful. He came back quickly with all quotes and plans and the process was so easy we ended up extending our renovations to include the bathroom, toilet upstairs and downstairs flooring and laundry. Wayne stayed in contact throughout the consent and building, project managing everything. I changed more than one detail last minute and none of the changes phased Wayne or his team. Any communication issues were rectified with no fuss and we were left with exactly what we wanted. I would reccomend Wayne and refresh renovations as being a practical affordable way to build extend or renovate.
We found Wayne a capable and pleasant manager, quick to deal with even the smallest issues as they arose. The builders onsite doing the renovations of bathroom and kitchen, around a family of five, were both pleasant and professional. A team member happily made several return visits to deal with the ongoing hassle of grass seed that wouldn't take after completion of the project. We continue to enjoy the renovations and will gladly use this team for any future building work.
Great contact, great communication.
We have only good comments to make about the professional and efficient manner in which our bathroom renovation was carried out. Being a small room with limited options for the layout, Kim was able to come up with a plan that not only met our criteria, but looks very modern, and is also, very user friendly. Kim and her team of contractors had tips along the way which helped us immensely with the issues of lighting and colours, etc. Everything went very smoothly throughout the process and we liked the fact that we were kept informed throughout the renovation as to what was happening and when. At no time did we feel left out of the loop, and Kim and her team were always willing to listen to our ideas and concerns. We would highly recommend Refresh Renovations to anyone and have done so recently. Happy clients.
Excellent. So glad I used them and they can deal with all the issues, especially council issues! One subcontractor was not as good as the others and Refresh no longer use him.