Lia Boersma - Wellington Renovation Consultant

Lia Boersma - Wellington Renovation Consultant
Name
Lia Boersma
Role
Renovation Consultant
Manager
Location

157 Thorndon Quay, Pipitea, Wellington 6011
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Registration Number
On the web

Lia Boersma is a Renovation Consultant of Silkworm Ltd, a franchisee of Renovation Franchise Ltd, doing business in Wellington.

For Lia, relationships are critical to success when it comes to renovations. They’re the difference between simply getting the job done and a great outcome for clients. 
From the beginning of any project, Lia’s highest priority is getting to know her clients and establishing a good flow of communication. Understanding aspirations and applying her years of industry knowledge and construction expertise to deliver creative and bold solutions is what motivates Lia. She believes that effective communication between her customers and her team is the key to delivering the fantastic results she has become known for.
The basics of delivering a great outcome are thorough design, planning and project management, which is only achievable with good relationships and communication – including having the right team of trades and suppliers on the ground at the right time. With an extensive background in corporate management, Lia has the edge when it comes to managing the kind of risk and complexity that comes with home renovations.
There’s no one size fits all and every project has its challenges, but whether it’s driven out of an idea or concept, or to solve a problem or meet a different kind of need, there’s nothing Lia loves more than to see a collaboration come to life. Her aim is to work with her clients and team to achieve nothing less than the best – and exceeding expectations.
Awards:

2020 Best Of Houzz Service Award

Lia Boersma is a Renovation Consultant of Silkworm Ltd, a franchisee of Renovation Franchise Ltd, doing business in Wellington.

We’re ready to help with your home renovation project!
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Opening hours
9am - 5pm
Locations

157 Thorndon Quay, Pipitea, Wellington 6011
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Our customers have good things to say about 

Lia Boersma

Lia and team, 
Thank you so much for making our bathroom renovation so easy and for taking care of all the details for us, especially in seeking out all the fixtures and fittings we wanted and in managing the schedule and tradies. The whole experience was very low stress and now we have a light and modern bathroom instead of a dark outdated one – wonderful.

⁠— 

Cate

, Refresh Customer

Guy and his team have worked on two renovations for us and both have been hassle free thanks to their professionalism, consideration and can-do attitude. Genuinely helpful, adaptable in their work and very tidy! A real pleasure to deal with, we wouldn't use anyone else for our building work.

⁠— 

Test

, Refresh Customer

Talk to a renovation consultant today

If you would like to find out how Refresh Renovations can support you with a high quality, efficient home renovation, get in touch today. Your local Refresh Renovations consultant will be happy to meet with you for a free, no obligations consultation.

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Lia and team, 
Thank you so much for making our bathroom renovation so easy and for taking care of all the details for us, especially in seeking out all the fixtures and fittings we wanted and in managing the schedule and tradies. The whole experience was very low stress and now we have a light and modern bathroom instead of a dark outdated one – wonderful.

⁠— 

Cate

, Refresh Customer

Thank you so much Refresh, Lia and team for making our bathroom renovation so easy and for taking care of all the details for us, especially in seeking out all the fixtures and fittings we wanted and managing the schedule and tradies. The whole experience was very low stress and now we have a light and modern bathroom instead of a dark outdated one – wonderful.

⁠— 

Cate

, Refresh Customer

Lia and her team are dedicated to providing an exceptional quality service. They are passionate about helping their clients and ensuring that they meet their needs and support them through the process. Highly recommend!

⁠— 

Charlotte Moodie

, Refresh Customer

After having suffered a series of botched bathroom renovations over the span of many years, I decided to employ Refresh Renovations. For 14 years we hadn’t enjoyed using our two bathrooms and we had a considerable leaking problem from both showers.
From the moment Refresh and Lia Boersma were engaged, Charmaine our project manager, took a quiet yet totally reliable control of the project. Together with thoroughly professional builders (Gareth and Boe), Plumbers (Graham and Connor), Tilers (Andreas and Peter) and glass installer (Phil), they left us with beautiful bathrooms with we can enjoy. The tilers were so good I got them to retile the kitchen as well.
Thanks to everyone involved. You restored my faith in New Zealand’s building profession.

⁠— 

David

, Refresh Customer

Although, in the end, we decided not to proceed on a conversion idea, the service we received from Lia and her team was exemplary. Our wishes were respected and the options available to us were clearly explained. We felt fully informed and are confident that we received the best advice at all times. We are more than happy to confirm this comment at any time.

⁠— 

Geraldine & Ray Coats

, Refresh Customer

The team I dealt with (Lia Boersma) were friendly, honest, efficient and had great communication.

⁠— 

James Skinner

, Refresh Customer

The completely non-stressful way to do renovations. Get Refresh! Lia and her team did a great job on our ensuite - just what I wanted. This is the second time I have used Refresh - the first time involved a cost-effective solution to our garage and parking issues. It is fantastic. Refresh listens and comes up with a solution based on the customer's needs and budget. Would highly recommend.

⁠— 

Jane Coster

, Refresh Customer

Lia and her team are customer-focused, efficient and extremely effective at what they do. Solutions are based on the customer's needs and budget. Would highly recommend using Refresh for a worry and hassle-free renovation - imagine someone else organising everything and tradies coming on time!! Wonderful.

⁠— 

Jane Coster

, Refresh Customer

We had renovated a previous house ourselves and knew this would be a large job. We were attracted by the idea of having the work professionally project managed to ensure that it was done on time and to budget. We initially met Lia at a home show and were impressed enough to request a site meeting to talk through what we wanted done. After discussing our ideas with them and suggesting solutions, Lia and her team began putting together a design. Lia was excellent at preparing the initial quote, finding ways to fit the work we wanted done into our budget, and then overseeing the ongoing work with (construction manager) Milo. We were particularly impressed with her estimates as they were pretty much spot on…(She) was unfailingly polite and patient in her dealings with us and managed our expectations well. She also provided good advice about interior design.

⁠— 

Linda & Paul

, Refresh Customer

I commissioned Lia and her team to do an extension at my property, I found Lia and her team to be very helpful, trustworthy and the quality of the work was of a very high standard. The organisation and communication was excellent, overall I'm extremely pleased with the whole project and the way it turned out. The house now looks very modern and the extension doesn't look like an extension, it looks as it is part of the house.

⁠— 

Michael Rebucha

, Refresh Customer

I was extremely please with the way Lia and Refresh Renovations carry out the extension at my property, that I had no hesitation in asking Lia and her team to renovate my bathroom. The service from design to the finish bathroom, the approach, attention to detail and professionalism as well as the communication was as good as the first time, the quality of the workmanship was again to a very high standard. Lia's knowledge in the products was a great help in finalizing the look of the bathroom. I’ve recommended Lia and Refresh Renovations to a number of people and won’t hesitate to used them again.

⁠— 

Michael Rebucha

, Refresh Customer

I recently used Lia Boersma and her team at Refresh Renovations for a new Kitchen renovation including extending my kitchen out by 3 metres.
As a widower without much experience about renovation work (my wife did all our previous renovations!), I was very apprehensive about what was required. This is where Refresh Renovations exceeded all my expectations, firstly from Charmaine Davis who assisted me with the design and purchasing the cabinetry, bench appliances etc and Katie from Mastercraft then, after Charmaine left, Lia took over and continued the process seamlessly.
Special mention also to firstly Milo who managed the overall project. Milo stated on the first day that we met that he wanted to treat my build as if it was his own home and that he wanted this overall experience to be a pleasant one for me. He was absolutely true to his word and kept me informed all along the way. I would recommend him to anyone doing a renovation project. Many Thanks Milo.
Can I also pay mention to the builders Ben & Tyler who worked diligently and were incredibly friendly, we got along really well. This could be said also for the others involved in each part of the project, Stan the electrician, Tony the plumber, Andrew from Mastercraft, the lads who did the flooring (who stayed to well after 7 pm to get the job done) and of course Fraser, the painter. These were some of the guys I met and had a friendly relationship with. That does not denigrate from the others involved in the project, who did their job professionally, but at times when I wasn’t there so I didn’t always get to meet them.
Finally Lia, many thanks for providing me with a great experience and I am absolutely thrilled with the final result. I spend most of my time now in the new kitchen which also has a living area component to it and I love every moment of it.
Next time I do renovations I will be looking nowhere further than Refresh Renovations and will recommend you to others absolutely.

⁠— 

Murray Burnard

, Refresh Customer

My experience with Lia and her design team has been outstanding. New to renovation, and living overseas, I approached the idea of work on my house with some anxiety. The team at Refresh Renovations talked me through every step - making sure I was comfortable with the process. They spent the time to find out exactly what I envisioned the end result looking like. Their patience, creativity, clarity and genuine personal investment in the process has made the experience wholly enjoyable. Thank you!

⁠— 

Naomi

, Refresh Customer

You have been great as always, my other property is now rented till Oct / Nov with a possibility to extend to the end of year. I will sing out then for a kitchen and bathroom job. Hope to work with you again
Renovation Specialist: Lia Boersma

⁠— 

Niket

, Refresh Customer

Lia and her team at Refresh are such a breath of fresh air. Easy to deal with, extremely responsive and professional and what's more, they know their stuff and have a nice way of helping their clients achieve their goals.

⁠— 

Paige Carlyle

, Refresh Customer

We’re still often finding ourselves just staring at the finished article and marvelling at what our home looks like now. A big thank you to Refresh, Lia and all involved.

⁠— 

Paul Molloy & Lisa Maria

, Refresh Customer

Lia is amazing. We had some renovation work done to our place 12 months ago. Throughout the process she was incredibly professional, and made sure our needs were met. During the lockdown recently, we noticed a leak in the ceiling (on a Friday night to make things worse). We emailed Lia, and within an hour we had roofers organised for the next day, and all covered under their warranty. We were incredibly impressed with this, and shows that the ongoing support will be there. It is one thing to have a good experience during the work, but to maintain this level after completion is on another level. If I could rate Lia and her team higher I would. I would absolutely recommend her to anyone.

⁠— 

Ravi Dass

, Refresh Customer

I am very pleased with my new kitchen fittings. From the outset of this work, it was a pleasure to deal with Lia and Tina. To me, it was a great advantage having two women as project managers rather than two men, especially at the initial planning stages of the project. I would have never thought of the scullery/pantry idea.
May I also say a word of praise for all the various tradesmen who fitted it out. They did a good job and quickly. Also, they were, without exception, very polite and pleasant to deal with. In future, where appropriate, I will recommend your company.

⁠— 

Ruby Woodward

, Refresh Customer

We came across Refresh Renovations through television advertisements and commercials specifically on the Living channel. It was important to us when we chose Refresh Renovations to consider company, service, quality and price. We wanted a complete professional package, with a personal touch. This is where the likes of Refresh Renovation specialists Lia, and Charmaine were able to work their magic. 
The team at Refresh Renovations, especially Charmaine Davis, allowed for us to have a positive relationship with every aspect of such a large project. Charmaine was the main point of contact throughout the entire renovation. This was important, as she fully understood our vision, needs and drivers with us having full confidence in her to make it work. 
Charmaine invested a lot of time during the design process to ensure the design concept was thorough and reflected the vision. Options were presented, which was very helpful as it gave us different perspectives/alternatives and some good ideas on how to realise our vision. Charmaine guided us all the way along during the selection of products and fittings and we trusted her advice and this saved a lot of time. Final designs were completed once all the key decisions were agreed by us – which we loved!
Our budget and priorities did not always match and hence there was quite a lot of discussion before we made our final decisions. Having options and alternatives presented to us was helpful in making the decisions. At times, trade off decisions were consciously made.
There was so much happening at any point in time, having a project manager managing the workflow, subcontractors and issues was crucial. Lia was the project manager supported by a project coordinator. The team worked very well together although there were a couple of new players.
We were well informed on a timely basis and were kept up to date where necessary. We had quite a few issues for various things and decisions had to be made quickly to keep the project moving especially towards the end. Refresh Renovations did a lot of running around for us, managed the professions extremely well and we appreciated the final clean ups which were done personally.
We would recommend Refresh Renovations and the help of Charmaine Davis to ensure your renovation runs to plan with an exceedingly good home at the end. Refresh Renovations are very professional and customer-focused. They have really brought our vision to life and delivered a quality outcome. Homeowners should be aware though that major projects do take time, and that there are often procedures and hiccups that occur, but at the end of the day Refresh managed to ensure our home was as close to what we imagined as possible.”

⁠— 

Sandy Natha & Eamonn Wilkie

, Refresh Customer

Lia at Refresh Renovations is incredible - so reliable and knowledgable. Can't thank her enough for all of her hard work and professionalism.

⁠— 

Sara Tansy

, Refresh Customer

It was clear what our wish-list was, but this didn’t always quite line up with our budget and Lia managed this very well  – we’ve just never learnt how to do that when we’ve tried to do it by ourselves.
Lia was very hands on right through from concept through to completion, including managing the drawings process, council approvals, liaising with suppliers, and offering knowledge on the selection of products.
There’s genuine complexity with some of this stuff, Lia was really good. Occasionally we’d make a call and say something’s not right, and she was nothing but proactive in owning the issue with us and making it right.
We were extremely pleased with the end result.

⁠— 

Scott McCallum

, Refresh Customer

Lia has worked with us on some renovations to our nearly 100-year old house, and we are very pleased with the outcomes. The overall quality of the workmanship has been very high, and Lia has been practical and pragmatic in dealing with any changes that arose as we went along.

⁠— 

Stephanie Hill

, Refresh Customer

Lia has worked with us on some renovations to our nearly 100-year old house, and we are very pleased with the outcomes. The overall quality of the workmanship has been very high, and Lia has been practical and pragmatic in dealing with any changes that arose as we went along.

⁠— 

Stephanie Hill & Ravi Dass

, Refresh Customer

Choosing Lia and her Refresh Renovation Wellington team for our kitchen renovation was a great decision and we had a positive rewarding experience. From planning, pricing and delivery of our kitchen renovation the Refresh Renovation Wellington team were really helpful. Communication and project management went hand in hand in providing an experience that didn't leave you wondering what and when things were happening. The trades were one of the tidiest I have worked.

Renovation Consultant: Lia Boersma

⁠— 

Tim Papps

, Refresh Customer

Our experience with Refresh was fantastic. These were the main things that made all the difference:

1. Tina, our Designer helped us make practical decisions about the layout and functionality of our bathrooms. She also recommended products when we didn’t have a clue what to get.

2. Danielle, our Project Manager was amazing. Her planning and management of the renovation meant we always knew what was going on and kept everything on schedule. Even when there were slight delays, they did not affect the overall timetable. The project started and finished on the exact days it was supposed to.

3. Communication was always clear and prompt. We got updates as the project progressed and questions were always answered.

4. The tradies we had in our house were all friendly, polite and extremely competent.

5. When I wanted a few extra jobs done around the place it was never a problem. The result was a stress-free renovation that is absolutely beautiful. Months on, I still get a thrill from using my bathroom and laundry. They have made such a difference. Thanks Lia for getting us through our renovation. I was really worried that we would never get it done but once Refresh were involved I felt it was all under control.

Renovation Consultant: Lia Boersma

⁠— 

Maree Sanders

, Refresh Customer