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So glad we went with Mandy Foster and her team. They spoke in terms we understood, considered what we wanted and asked questions to make sure they understood.

We wanted an updated bathroom that felt like it worked for us. We had some definite ideas we wanted to be incorporated – a walk-in shower, colours, good storage - and we got them.

And we had a budget we wanted to stick to.

Mandy and her team organised the tradies, and people came and went without any hitches - from our point of view. They sourced everything but we still feel like it’s our bathroom – the options they showed us were all variations of the things we wanted. And they stuck to our budget.

So happy with the final result. We would definitely use Mandy and her team again – we still have another bathroom to do, and a whole house after that.

Kelly Hippolite

Well managed. Stuck to schedule and budget. No stress for us and a great result. Thanks Saleem.

Oliver Reeve

We engaged Saleem to renovate our bathroom and put in a deck with seating and stairs. Right from the start we found Saleem easy to deal with, clear and prompt communication and giving us genuine guiding advice throughout the initial design stages. The quality of the work was fantastic, we are absolutely delighted with the work and our new bathroom and deck. It was delivered to timeframe expectations and we were kept informed throughout the project. Everything was visible through the project management tool as well. We really loved working with Saleem and will engage him again for any other work we have in the future. We actually went with Refresh Renovations originally to avoid having to deal with multiple suppliers but funnily enough, everyone Saleem used on the job was delightful, delivered great work and made our experience even better. Thanks team. Highly recommend you to anyone in the market for some renovations.

Tara Kingston

Would highly recommend Saleem from Refresh Renovations. Our project to redo our Bathrooms, Kitchen and Dining would have been so much harder without Saleem to organise trades and keep us on track. With 2 young kids and busy jobs, we would never have achieved this ourselves.

Meg Hockly

We highly recommend choosing Saleem at Refresh Renovations. We are very impressed with the work that Saleem and his team have done for us at our property. The end result is amazing! It was great to know what was happening with the reno every step of the way as Saleem kept us in the loop the whole time. We found Saleem to be very approachable, great attention to detail (love love love the tiles) and we completed the work within the timeframe and budget. Thanks Saleem and team! We’ll definitely be keeping your contact details for next time.

Lorrayne Rani

As working parents with three young children, our renovation project would have been impossible without Saleem and his trusted, hard-working team, who are reliable and efficient.  I was impressed by the level of communication throughout the project and Saleem was always approachable, always happy to discuss ideas.  I’m already recommending Refresh to other families contemplating renovations.

Mel Ang

Saleem Bhikoo and his team at Refresh Renovations did a bathroom and laundry renovation for me which I am very happy with.  The entire process was very well planned and organized.  From the initial consultation with the builder, Saleem ensured that all tradespersons (builder, electrician, plumbers) were on site on the morning of the scheduled start date.  All of his team were professional, clean, tidy and respectful and kept me updated on their work. Saleem was happy to accommodate additional requests beyond the scope of the initial project and his team were happy to oblige with advice and recommendations.  Saleem’s communication skills are exemplary and he kept me informed at all stages regarding progress, delivery of items, scheduled appointments and unforeseen delays.  He is highly knowledgeable and ensures work is done according to health and safety and compliance regulations as well as to his own high standards of quality and service delivery. The renovation was completed within an acceptable time frame and at the estimated budget and he was happy for his team to return after the completion of the work to make minor adjustments as required.  I would highly recommend Saleem and his team for any renovation project and I would not hesitate to use his service again in the future.

Salim Ismail

Saleem and the team were great to deal with. Good quality work that stuck to the budget and timeframe. great communication from Saleem as we knew what was going on at all times. 

Erin Thorne

Dominic Hollands of Refresh Renovations carried out a renovation project at my house in Massey, West Auckland mid to late last year. This included a full renovation of the upstairs bathroom, updating of the downstairs bathroom, a complete update of the electrical switchboard and other outlets (to enable compliance), complete new external guttering and roof clean and repaint, mould maintenance work in the bedrooms, and kitchen tiling.
Dominic came up with cost effective solutions to my scope and based on my budget. He also managed all the issues that arose during the project (non-compliant switchboard and bathroom heater being two of them). His suggestion to repair and repaint (with a special paint) the roof instead of re-roofing is saved me a lot of money.
I live in Australia and so was reliant on Dominic to manage the project to schedule and budget (which he did), as well as liaising with my tenants who were living there at the time. Myself and the tenants were very happy with how the project went. I wouldn't hesitate in recommending him for other’s renovation.

Penelope Ulisala

We live about 100 km from our apartment in Auckland, so it was important that our renovation project was managed by someone we could trust to co-ordinate all the trades, liaise with the Body Corporate and who understood our requirements thoroughly. Dominic professionally managed this complexity throughout the entire project keeping us regularly updated on progress and capably dealing with the minor niggles that can arise with such projects.
The budget was agreed once the project was priced up and was honoured despite a few minor changes being necessary once the work had commenced. Nothing was a major problem and it was easy to discuss various alternative solutions with Dominic.
The finished results look great and are a testament to Dominic’s commitment to managing a successful outcome – sometimes going above and beyond the remit of a project manager to ensure that minor details were addressed. We would certainly recommend Dominic to anyone contemplating a renovation project – even in an apartment situation!
Thanks and regards

Brenda Coleman

Steve Wang and his team have been fabulous and they have transformed my house exactly as I wanted. On time and on budget. Awesome and fantastic customer service. I would highly recommend Steve and his crew.

Justine Cornwall

Excellent service, amazing quality from the project manager Steve. If you aren’t 100% happy with how his builder has done something, Steve will personally make sure it is remedied.

Brian Taylor

Very pleased with the process of having the "stress and worry" taken out of our renovation process, by leaving it in the hands of the professionals. Thank you Cameron Ironside

Louise Bailey

The renovation was completed in a very good time frame, and well done by both workers. We are very happy with the outcome.

William Phillip

Efficient, responsive and high quality.

R Gully

The entire team were most professional and very friendly. They also kept us well-informed as to developments and progress. They were always available to answer any queries and did so in a most polite and efficient manner.

Susan Pilgrim

The work was completed before the due date (there were 'tight' timeframes) and under budget. Jim Gleeson was an extremely professional and helpful Project Manager.

Darrell Stretch

The team I dealt with (Lia Boersma) were: friendly, honest, efficient and had great communication

James Skinner

Refresh Renovations have been a pleasure to deal with, especially Alan from Christchurch. This is the third undertaking we’ve had with Refresh in two different properties from: full bathroom, full kitchen, all flooring, retrospective double-glazing and now landscaping renovations. He goes above and beyond in understanding the client’s perspective and tastes and will provide advice accordingly in regard to design and costs. The cost is higher than some but an exceptional project manager definitely makes a big difference; I could rest easy in knowing that progress is being made and all I have to worry about is confirming designs, choosing colours, plants etc. Communication is great and he will keep you updated on current and future progress. Though we’ve had delays in completion, this has been managed to ensure quality is up to the highest standard. We will not hesitate to use Alan’s services again.

Mia Anne Valerio-Meek

It is our pleasure to share our experiences with Refresh, and in particular Wayne Gordon.
Our project

For a number of reasons we owned two houses, one in Wellington and one in Levin, but age and health changes determined that we had to decide where we were going to live. We chose Levin but we had inherited the house some fourteen years earlier, and nothing had been done to it other the painting the exterior, so we determined that we wanted to do a full renovation to bring the house up to date. Having been involved in renovations earlier, knowing your tradesmen was of extreme importance. To start the process we visited the Home Show in Palmerston North to see what was available. There were various variations of help available, but we were recommended to visit the Refresh stand to see what they could offer.

I can remember my opening remark “I am 71 years’ old, and we have a number of renovations to do, and I don’t want hassles!”

We firstly met Wayne’s wife, Anna, and later Wayne, and the first thing that impressed was their listening abilities, and the lack of high pressure salesmanship. They were nice people.

Our major dealings have been with Wayne, so I should start with our impressions of him. He is ex-army, and the one thing that impresses, not just with us, but also with the tradesmen he employs, is his organisation. He organises when each one will be required, and manages this as the contract goes on so that their visits to the work site are as productive as possible, and not done on a crisis basis. His documentation is exemplary, and he keeps in regular contact as the project proceeds. He was often at the site, and we got regular emails bringing us up to date. He is very pleasant to work with, and there was nothing he was not prepared to help with.
How the project proceeded

First Wayne came and we went through the house outlining the changes we wanted to make. All of the time (and ever after) he took copious notes. After that he brought in the tradesmen he works with to look at their part of the project. It was clear that they all enjoyed working with Wayne, and they were invariably pleasant, attentive and well skilled. All through the project they would talk to us about what they were doing, and often suggest enhancements

There followed a detailed specification, (after which we scaled down our desires - no surprises there), and further specifications followed, sometimes accompanied by a further visit from the tradesmen involved, until we arrived at a specification we were happy with, and an agreed price. Then followed to formal contract, and even with this he showed flexibility to ensure that both parties were comfortable with the contract. Thereafter, that was the agreed price. Any changes we made (and this is inevitable) after that were treated as variations, and priced and agreed before continuation. The documentation was terrific. There were changes, and occasionally delays, but all of the time we were fully informed. At times we made our own purchases, but often Wayne had contacts that ensured that even then we got the best price we could. If we ordered something, for example the toilet we chose which didn’t turn out to be quite what we were looking for, Wayne would return it and get what we did want. All of this was done with good humour, and a genuine concern that we should be happy with the finished product. If we couldn’t get what we wanted (for example the tiles in the bathroom) from his normal suppliers, Wayne himself went around the other suppliers to source exactly what we wanted.

All through this time Wayne was keeping us informed, sometimes by email, sometimes by text and sometimes by phone. Whenever we visited the site, there was always a tradesman wanting to talk to us to ensure that they were doing exactly what we wanted.

There was only one genuinely bad day. As part of the process we had put our Wellington house on the market. We sold by tender and got a price we couldn’t refuse, but we had to be out of the house in a fortnight, a week before Christmas, whereas we thought we would be transferring in about mid January. At the stage we signed the Purchase and Sale Agreement our Levin house was completely uninhabitable. In Levin everyone worked as hard as possible to get things finished, but when the fateful day came we arrived in Levin with things still in a mess. Wayne came in the driveway he said, “Don’t worry, you will be in the house and able to lock up before I go home tonight”. And we were! Wayne brought a vacuum cleaner with him and started on the ghastly process of cleaning up the dust from the building and rendering of the walls, and anything else he could do to help. Nothing was too menial. It was a while afterwards before we could live in the property, but we were able to stay with a relative for a week, and Wayne kept the pressure on to ensure that the essential work was finished, at least to the stage that the house was habitable. Given this was the week before Christmas, no mean achievement.

We are nearly finished now, with all of the extras that needed to be done once the renovations were finished – new carpet on the floor, repairing some windows where catches were old etc.etc. Wayne is still as attentive now, at the end of the contract as he was at the start, and has an impressive number of contacts for any tasks that come up, for example a furniture repairer to fix a dining room table which had been damaged by the carrier on the way from Wellington to Levin. Again, these have also been highly skilled professionals. Again, Wayne has acted as liaison to see that the work was done.

In short, we would not hesitate to have Wayne manage another renovation in the future, and we cannot recommend the Refresh Renovations Palmerston North franchise highly enough. If the other franchises meet Wayne Gordon’s standard, you too will be well pleased.

Bill and Marie Hinkley

Bill and Marie Hinkley