Sophia Roydhouse-Ross - Hawkes Bay Renovation Consultant

From the onset, it was clear that Refresh Renovations Hawkes Bay were going to be the right fit for us. Their commitment to effective communication was evident in every interaction. The team’s friendly approach wasn’t just about meeting expectations but consistently going above and beyond. What truly set them apart was their focus on understanding of our needs, the end point we desired, and keeping everything on track. When it came to build phase, Mike's onsite presence was invaluable and his strong relationship with their group of trade partners was clear. Each one mirrored their own high standards, ensuring a seamless renovation journey. Sophia, Mike and the team made what could have been a stressful process, a perfectly simple experience. Their dedication to client satisfaction and the art of home renovation is truly commendable. I would highly recommend them to anyone looking to transform their home with confidence and peace of mind.

Renovation Consultants: Sophia Roydhouse-Ross and Mike Ross

Sophia, Mike & their team are the best! Nothing was too much trouble, their standards high, result exceptional & they provided the best communication possible. We would definitely use them again & in fact we are!

Renovation Consultants: Sophia Roydhouse-Ross & Mike Ross

What a transformation, from an average bathroom to a luxurious space. The work carried out by the Refresh Renovations Hawkes Bay team has been excellent. From conception to completion the team and their tradesman made for a seamless transition. Mike had great communications and control of the whole event and was a pleasure to deal with. I would highly recommend Refresh Renovations Hawkes Bay for all of your house renovations.

Renovation Consultants: Sophia Roydhouse & Mike Ross

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We couldn’t have asked for anything better in our renovation experience with Sophia, Mike and the team. Everything was done in a professional and friendly manner; on time and to the highest standard of workmanship. We would recommend Refresh Renovations Hawkes Bay to anyone requiring changes to their home.

Renovation Consultants: Sophia Roydhouse & Mike Ross

Refresh Renovations did a superb job on our new bathroom. The secret to completing these kinds of projects on time and on budget is good project management - making sure that the right person arrives at the right time to do the right job in the right order. It's like herding cats, and Refresh Renovations proved themselves to be first class cat herders. Everything ticked over like clockwork. Even the occasional hiccup (there are always occasional hiccups) was slotted into the project plan without fuss, and everything continued smoothly. My wife and I were very, very impressed. Even my dog was impressed - he made so many new friends, and they all made a huge fuss of him every time they turned up to do another job. In all seriousness, Sophia, Rachel and Mike were, at all times, professional, skillful, full of plans and suggestions, good advice and good humour. I recommend them very, very highly and I would have no hesitation in using them again.

Renovation Consultants: Sophia Roydhouse-Ross and Mike Ross

We recently had our house renovated including implementing 5 new skylights to a rebuilt ceiling structure, upgrading a main bathroom, reconfiguring and installing an ensuite and installing a small but very functional laundry. The project took a little over three months while we lived onsite, so it was somewhat of a massive undertaking and involved refreshing about two thirds of our house. Mike, Sophia and Rachel managed all aspects of the project from initiation and concept through to implementation and management of the wider team. Sophia and Rachel were quick to respond to any questions or concerns in the early stages whilst Mike held a great rapport with all of the trades involved and was very knowledgeable on all areas during the implementation stage (and if he didn’t know he would find out for us if we had any urgent questions). He was able to get things fixed or changed quickly if required due to the reputation that Refresh has with the team of local tradies. They all took good care of us by providing up to date progress reports and scheduling as well as checking that we were happy with progress, We are very happy with the results and would highly recommend Refresh Renovations Hawkes Bay!

Renovation Consultants: Sophia Roydhouse-Ross and Mike Ross

Having Refresh Renovations Hawkes Bay do a complete renovation of our kitchen was one of the best decisions we have ever made. From our initial consultation to the completion of our new kitchen, Sophia, Rachel & Mike made the whole experience an enjoyable one. Sophia & Rachel were fully involved in our decision- making steering us in the right direction to achieve our goal. Any queries we had along the way were always quickly resolved, their knowledge, skills & patience were invaluable to us. Having Mike project manage the entire process was unbelievable, nothing was ever too much trouble for him his knowledge & professionalism was outstanding. His daily contact with us explaining the next step was amazing, the trade people were very highly skilled, always friendly, obliging & ensuring their result was up to Mike’s high standard. We cannot thank this wonderful Refresh Team enough for the wonderful kitchen renovation they did for us. We highly recommend them to anyone who is looking at renovations to their home, you will not be disappointed in having them do whatever your project maybe.

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Renovation Consultants: Sophia Roydhouse-Ross and Mike Ross.

Great workmanship, communication and awesome to deal with. Would recommend to anyone thinking of renovating.

Renovation Consultants: Sophia Roydhouse-Ross and Mike Ross.

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From Kick off to touch down the team of Mike, Sophia and Rachel delivered us two beautiful renovated bathrooms. Meeting Sophia and Rachel initially, getting our ideas and giving theirs, then taking it to the design team came up with designs we could visualise, then taking us to choose fittings etc made the job less onerous for ourselves, and we appreciated all their input during the reno. Mike is in a league of his own. His daily contact with us and his tradies, kept us in the loop as to what was happening. His subcontractors, being excellent tradespeople, respected him and ourselves so having them in the house, whilst a noisy, dusty experience, was made easier with them all cleaning up at the end of each day.We have no hesitation in recommending Refresh to anyone contemplating a renovation.

Renovation Consultants: Sophia Roydhouse-Ross and Mike Ross.

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We had two bathrooms remodelled with Refresh Renovations Hawke’s Bay and they were excellent to deal with. Great communication, very professional tradies and everything finished to a high level and on time. Highly recommended. In fact we’ll be using them for another job soon!

Renovation Consultants: Sophia Roydhouse-Ross and Mike Ross.

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Sophia, Mike and Rachel were very professional to deal with. They gave us different options for lounge project, everything went seamlessly - very pleased with results.

Renovation Consultants: Sophia Roydhouse-Ross and Mike Ross.

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Great people to work with, very pleased with the outcome.

Renovation Consultants: Sophia Roydhouse-Ross and Mike Ross.

The entire Refresh Renovations team were excellent, from start to finish. Every aspect of our planned renovations was discussed, and Sophia and Rachel assisted in our decision-making with professionalism and creativity. Their knowledge of products, of feasibility and of practicality was invaluable. We were fully involved and updated at every step of the way, and they patiently and clearly answered our myriad questions! No detail was too small or unimportant and anything we raised was dealt with swiftly and efficiently. During the build Mike as Project Manager was at pains to make sure we knew what the plan was week by week. He was involved with the trades on a daily basis and ensured that everything was completed to his exacting standards. We are absolutely thrilled with the results. We would highly recommend Refresh Renovations to anyone looking to do renovations in the future and, if it's bathrooms, make sure you take them up on the option of the portable shower. It was a lifesaver and is bigger and more efficient than many we have seen in motels and holiday parks!
Renovation Consultant: Sophia Roydhouse-Ross

We are so impressed with the team at Refresh Renovation - Hawkes Bay. Sophia, Rachel and Mike’s design flair, attention to detail, clarity of communication, and excellent project management ensured that a potentially stressful home renovation was actually really enjoyable and stress-free. They approached all aspects of this project with abundant professionalism, and any challenges were promptly and effectively resolved, with us being kept in the loop through the whole process. Their team of tradespeople were just superb, and it was a pleasure to have them in our home. All the tradespeople were on site when they said they would be and cleaned up at the end of each day, which was so appreciated as we remained in the house throughout the project. Mike went above and beyond on a daily basis, ensuring all aspects progressed seamlessly. We did have some variations that were unavoidable, but the Team provided excellent suggestions and modifications to our plans to ensure we adhered closely to our budget without compromising our vision. The project was completed within the timeframe indicated despite interruptions from Covid. We are absolutely thrilled with the outcome and can not recommend this team of talented professionals highly enough. Chris and Mel Emerald Hill Havelock North.

Mike, Sophia, and their team were a godsend from start to finish with my bathroom renovation.The whole process was seamless, they arranged everything, from making appointments, bringing samples to go through, giving advice, plus making suggestions.  Once the project began I received regular updates on how things were progressing; watching it on a daily basis and seeing all  the trades do their thing, it all came together!!I value the trusted working relationship Mike & Sophia have with their wider team, i.e. Tradies and the suppliers they work with, giving the total package of “customer service”. Thanks so much.

Finally deciding to proceed with a major renovation of my 1886 cottage was an extremely big deal for me, especially given the current building and renovation climate and the horror stories you would commonly hear. It’s fair to say I procrastinated a lot before finally committing and I appreciated Mike and Sophia’s patience at that time. And I’m so pleased I did commit and proceed! Not only was my renovation experience excellent, the outcome exceeded my expectation and I absolutely love my beautiful home! I did not have any of the issues I was worried about. The team of tradespeople that Refresh chose to work with were all great. There were no hold-ups due to product issues and, apart from a couple of variations that seemed sensible along the way, we stayed within budget. There was only one hiccup involving the colour of the benchtops which was an error on the part of the supplier, not Refresh, and this was resolved quickly and without question. I would have no hesitation in recommending Mike and Sophia. Their advice was sound throughout the process and although I had a pretty clear idea of what I wanted to achieve, they contributed many helpful ideas along the way. In terms of managing the project once the build got underway, exceptional! Everything went extremely smoothly and if not for the bench issue the job would have been completed well under the projected time. As it was, it still came in on time. I know I could not have taken on such a big renovation without their expertise and professionalism for which I remain very grateful.
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Renovation Consultants: Sophia Roydhouse-Ross & Mike Ross

Sophia and Mike were amazing, professional and had great communication throughout the project management of our house extension of master bedroom, ensuite, walk in wardrobe and laundry. Great at listening at ideas/issues and giving advice of products. Right from design to end of build they were there. Great contacts for sub contractors and local trade business. Can not fault them. Would recommend Sophia and Mike and will definitely use them in the future. Lynda and Steve Westaway.
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Renovation Consultants: Sophia Roydhouse-Ross and Mike Ross

I have really enjoyed working with Mike, Sophia and their team at Refresh. It was so great to have lots of advice on the initial plans. My renovation ideas completely changed after our first meeting .So many fun things to think about!!! From the beginning stages to the finished product they were nothing but professional. Communication was excellent and any questions I had were answered immediately. The tradesmen were all so respectful, friendly, professional and informative. It was much appreciated to have Mike on site most days to check progress and keep me updated. The work was carried out to a very high standard. I would highly recommend Refresh and would love to work with Mike and Sophia again if the situation arose.
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Renovation Consultants: Sophia Royhouse-Ross & Mike Ross

Dianne and I want to thank you both so much and are grateful, not only for your professional standards, but also for your concern and loyalty during our renovation experience. Dianne and I were very fortunate to have you both as our project management team, organising all Registered Master Builders within the original renovation schedule. We were pleased with your ideas and vision, that gave our renovations a more modern and “Refresh” look to a higher standard than was previously imagined. Most importantly we want to thank you for the advantage of the realistic pricing, prior and to the commencement of our renovations. We have the privilege to know you both as passionate and resourceful renovation leaders, and look forward to our next renovation project together. Our Sincerest and Deepest Gratitude.
Renovation Specialist: Sophia Roydhouse-Ross

Sophia was wonderful. We had lots of ideas for what we wanted to do, but no clear plan or indication of cost, Sophia's advice has helped us get started on making plans for our future renovations and the level of trust gained from getting sensible advice has resulted in us choosing Refresh as our preferred partner for this future renovation work.
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Renovation Consulant: Sophia Roydhouse-Ross

I found Sophie incredibly knowledgeable and helpful. I liked the Refresh approach. There system was explained to me which I found really good because there were no hidden costs down the line.
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Renovation Consultant: Sophia Roydhouse-Ross

Mike and Sophia are very friendly, helpful and supportive. They are very knowledgeable of the construction industry and went beyond what was expected of them during the Napier floods in November 2020.
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Renovation Consultants: Sophia Roydhouse-Ross & Mike Ross

We are delighted with our renovation project. We now have a lovely new kitchen, an open living area and a beautiful bathroom. Sophia and Mike, from Havelock North, guided us with great ideas and paid close attention to every detail of the renovation. They liaised with quality companies and tradesmen who in turn, produced an excellent result for us. The inevitable challenges were quickly dealt with. We found them to be always accessible, quick to respond and communication between all parties was clear and timely. We would definitely recommend them and, in fact, we have booked another job with them for next year.

 
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Renovation Specialist: Sophia Roydhouse-Ross

We requested for Refresh to come and quote for our Garage conversion. Sophia was very responsive and booked us in. Sophia was very easy to communicate with and although we decided not to proceed further on our project for other reasons, we were very impressed with her professionalism and the Refresh project process. We will be very much using Refresh for our future building projects
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Renovation Consultant: Sophia Roydhouse-Ross