The 10 year Master Builder Guarantee

When renovating your home - ask your renovation consultant for a Master Builder Guarantee

Master Builder Services (MBS) is the oldest and largest provider of guarantees in New Zealand. Thousands of homes have been covered by a Master Guarantee over the last 20 years and their products continue to evolve to satisfy consumer needs.

Master Builders Services have the most comprehensive and competitive range of guarantee products available in the market. Only a registered Master Builder can offer them to you - ensuring the best guarantee products from the best builders an renovation consultants

Master Builders Services has three guarantees – the premium, the standard and the kiwi – each offering different features and benefits. This means that you can choose a Guarantee packages that suits your project, your budget and the level of cover you are looking for.

What you need to do to make sure you're covered

Make sure that you read the guarantee document completely and ensure that you understand the terms and conditions. You should receive notice of acceptance of your guarantee from MBS within 14 days of applying – if you have not, give them a call immediately on 0800 269 119. Your guarantee isn't valid until it has been accepted and notice of acceptance has been sent to you by MBS.

If there are issues with the workmanship on your home, you need to notify your renovation consultant and MBS within 90 days of discovery.

It is also important to note that only work that is carried out by the Registered Master Builder you have signed your guarantee with is covered by the Guarantee. Anything that you do yourself, or get someone else to do will not be covered.

For further information, discuss guarantee options with your Refresh Renovation builder.